Frequently Asked Questions

There are 5 main reasons why Dr. Marty Pets freeze-dried raw food is perfect for your pet.

• ZERO Artificial Preservatives or Additives Ingredients like these can potentially harm your pet’s health. That’s why we’re committed to clean, nutritious ingredients that support your furry friend’s happiness and wellbeing.
• Premium Whole Foods From the New Zealand-raised beef to the omega-3-rich flaxseed in our freeze-dried raw pet foods, we use high-quality ingredients that help your pet thrive.
• Naturally Irresistible Flavor and Texture Even picky eaters fall in love with our freeze-dried raw foods.
• Third-Party Tested for Purity & Potency Every batch of freeze-dried raw food, supplements, and treats are triple-checked to ensure they’re safe and effective for your furry friend.
• Freshly Manufactured in North America All Dr. Marty Pets formulas are made at high safety and quality standards, with thoughtfully-sourced ingredients from trusted partners.

Our dog food and cat food formulas are:

• Made with REAL premium cuts of meat… because a high-protein diet can support your pet’s active playtime, vital organs, and healthy lifespan.
• FREE from artificial preservatives and synthetic vitamins and mineral powders… We naturally keep our food fresh — that way, your pet can easily absorb the nutrients from REAL meat, veggies, fruits, and seeds.
• Minimally processed, not blasted with high heat… We freeze-dry our food so it’s full of nutrients, bursting with savory flavor, and has a fresh, irresistible texture.

We start with ingredients like premium raw meat, seeds, vegetables, and fruit that have been hand-selected to help your pet thrive. Then we carefully blend the perfect ratio of ingredients, cut them into bite-sized pieces, and then freeze-dry. 

This creates a flavor and texture dogs and cats go bonkers for!

Yes! You see, your dog needs a diet full of premium meat to thrive. After all, meat is naturally full of the amino acid taurine, which is essential for a healthy heart!

But here’s the thing: Not ALL grain-free dog foods are made with the amount of premium meat your dog needs for their health and happiness.

Many commercial brands simply replace grains with other carbohydrates, like lentils and starchy white potatoes. 

That’s why our dog food formulas range from 79% to 88% premium meat like turkey, beef, salmon, duck, and organ meat.

And rather than relying on starchy lentils or white potatoes as a source of carbohydrates.

We use nutrient-rich carbohydrates like prebiotic-rich flaxseed and sweet potatoes.

Most commercial pet food is cooked at high temperatures — which destroys many of the nutrients.

Our premium dog and cat food formulas are gently freeze-dried to help protect the nutrients your pet needs to thrive. 

This method also creates a uniquely delicious flavor and texture dogs and cats find irresistible!

A full ingredient list is available on every product page for all of our food, supplements, and treats.

Whether you’re interested in Nature’s Blend – Essential Wellness – Small Breed or our Nature’s Feast cat food formulas, all our foods are carefully cut into perfect, bite-sized pieces for your pet.

Our Nature’s Blend – Essential Wellness formula is roughly ½ inch long and 10 mm in diameter, while our Nature’s Blend – Small Breed and Nature’s Feast formulas are roughly ½ inch long and 8 mm in diameter.

We completely understand your concerns about the variations in color, taste, and texture of Nature’s Blend. We take pride in using natural, seasonal ingredients, which can lead to these occasional differences between batches.

Rest assured, though the appearance and flavor may vary, the benefits and quality you’ve come to expect from Nature’s Blend remain consistent. Our commitment to providing top-notch nutrition for your pet remains unwavering.

Nope! We design our formulas to help dogs of all breeds live a healthy, happy, full life!

There’s no refrigeration or freezer necessary! Our food and treats are pantry-safe. Our freeze-drying process naturally keeps your pet’s food fresh for up to 3 months in your pantry (even after the bag is open).

It is always a good idea to consult your veterinarian before starting a new food or supplement.

We recommend feeding your pet based on their weight. 

Daily Feeding Recommendation for Dogs

Daily Feeding Recommendation for Cats

If your pet is new to Dr. Marty Pets formulas, it may take their body a little time to adjust to the nutrient-rich ingredients — which is perfectly normal.

To avoid overwhelming your dog’s digestive system with too many new ingredients all at once, you should start them in their new formula gradually as shown below:

Day 1-3:

Replace 25% of your pet’s old food with Nature’s Blend.
Combine evenly in bowl before serving.

Day 4-6:

Replace 50% of your pet’s old food with Nature’s Blend.
Combine evenly in bowl before serving.

Day 7-9:

Replace 75% of your pet’s old food with Nature’s Blend.
Combine evenly in bowl before serving.

Day 10:

Serve your pet a bowl of 100% Nature’s Blend!

Feeding Nature’s Blend or Nature’s Feast as a topper is a great, cost-effective way to provide your pet the extra nutrients they need to thrive. To feed Dr. Marty Pets food as a topper, simply replace a portion of your pet’s current food with the freeze-dried raw formula.

If you have a dog, click here for our easy quickstart guide to get your dog started!

If you have a cat, click here for our easy quickstart guide to get your cat started!

Our Subscribe & Save plans are the easiest way to stay on top of your pet’s healthy diet… and save the most on every order!

Here’s how it works:

#1: Join Subscribe & Save and instantly unlock the maximum discount we can offer on your pet’s food

This is essentially a “forever discount” you can enjoy on every order, so you never have to keep an eye out for the next big sale.

#2: You’ll receive effortless monthly deliveries 

No more shopping or worrying about running out of your pet’s food! Let us handle your food deliveries so you can have more fun, more cuddles, and more quality time with your pet.

#3: Easily change or edit at any time

Want to change your delivery frequency or add more food? Activate your Dr. Marty Pets profile to easily adjust or cancel your subscription at any time.

To subscribe, simply select “Subscribe and Save” on the order page, add to cart, and follow the easy steps. 

This is the easiest way to receive monthly automatic deliveries of your pet’s food at the lowest possible price!

Create a Dr. Marty Pets profile to easily make changes, email us at [email protected], or call our US-based team at 800-670-1839. They’re ready to help weekdays from 6am-5pm PST, and weekends from 6am-4pm PST.

Simply log in to your Dr. Marty Pets profile, select Manage Subscriptions, select Active, then select Edit Subscription.

From here, you can make changes to your name, delivery address, and payment method. You can also update your delivery schedule or skip deliveries, as needed.

When you sign up for our subscription service, your monthly billing cycle will begin on the day you place your order. From then on, your account will be billed monthly on that same day.

However, you are always welcome to change your charge date or your subscription frequency in your Dr. Marty Pets account! Click here to login or create your free Dr. Marty Pets account.

In rare situations when we cannot fulfill your order in a timely manner due to inventory issues, we’ll send you a notice via email with all the information you need regarding the next shipping date.

That said, our Subscribe & Save member orders are always our #1 priority. So on the off chance we do run into inventory issues, rest assured we’ll be working hard to resolve any issues and make sure you receive your order as soon as possible.

Yes, you can easily cancel at any time! Just log in to your Dr. Marty Pets profile or call our US-based customer service team and we’ll be able to assist you.

To reactivate your subscription, simply select “Subscribe and Save!” on the product order page and add to cart.

Subscription orders are already set at a “forever discount” price, so at this time promotional codes cannot apply to subscription orders.

However, our Subscribe & Save members receive special perks like exclusive discounts on other formulas! So you’ll be able to save big on your subscription orders and your pet’s other goodies!

Yes, you will receive a notification 3 days before your monthly subscription is rebilled. That way, you can make any necessary changes to your subscription… Or simply get excited that it’s on the way!

Resetting your password is easy! Simply head to the log in page, click Forgot your password, and follow the simple steps to quickly reset your password and log into your Dr. Marty Pets profile.

To place an order, click Shop at the top left of the page to see all of our products. Click on a product to see more details. Once you’re ready to add to your cart, click Add to cart. Your product will be waiting for you there until you’re done shopping!

Once you’re read to check out, click the shopping cart icon at the top right corner of the page. Then select checkout as a guest or login if you have a Dr. Marty Pets profile.

Then enter in your information and click Submit Order.

If you want to shop our entire website at an exclusive discount, create a Dr. Marty Pets profile now!

We’ve created a special store locator to help you find a retailer in your area that carries Dr. Marty Pets. Click here to use our store locator.

Nope, you can purchase all our Dr. Marty Pets food, supplements, and treats without creating a profile.

However, creating a Dr. Marty Pets profile gets you exclusive perks and “forever” discounts in the entire website, so we highly recommend creating your free account today.

We understand that sometimes plans change and you may need to cancel an order. Here’s some information that may help:

If it’s been less than 15 minutes since you placed your order, you are welcome to reach out to us to cancel it, and we’ll process your refund promptly. Please note refunds may take 3-5 business days to appear in your account.

However, if your order was placed more than 15 minutes ago, it’s already in the shipping process. The good news is, we offer a 90-Day Money Back Guarantee, which means you can return your order for a full refund of your purchase price.

We accept Visa, Mastercard, Amex, Discover, JCB, Diners Club, as well as Paypal.

Applying your discount code is easy. After you’ve added all the products you want to your cart, click the shopping cart icon at the top right, then add your code in the Coupon code space and click Apply. 

All discount codes can only be used once.

All promo codes are case sensitive, so double-check to make sure the promo code is entered correctly, without any spaces at the end of the code.

Most of our promo codes also expire on certain dates. So make sure to use your promo codes while they are still live.

Please contact us at [email protected], or call our US-based team at 800-670-1839. We’re ready to help weekdays from 6am-5pm PST, and weekends from 6am-4pm PST.

After you’ve placed your order, we’ll send an order confirmation email where you can review your shipping address and products.

You can also view past orders at any time on your Dr. Marty Pet’s profile.

Yes, simply login to your Dr. Marty Pets profile, find My Profile Settings, click Manage Payment Methods, then click the red Remove Card next to the payment method you wish to remove.

We ship anywhere in the continental US and Hawaii!

For orders within the United States, please allow 3-5 business days for your order to arrive. For international orders, please allow 14-21 business days.

After you’ve placed your order, you’ll receive a Shipping Confirmation email with order tracking information.

All US orders over $50 ship free! For all other orders, shipping is $4.95. 

If you want free shipping on every order, create a free Dr. Marty Pets profile!

For time-sensitive questions regarding your order, please call our US-based team at 800-670-1839 or use the chat feature on our website. 

We’re ready to help weekdays from 6am-5pm PST, and weekends from 6am-4pm PST.

After you’ve placed your order, you’ll receive a Shipping Confirmation email with order tracking information.

You can also view tracking information for your active orders at any time through your Dr. Marty Pets profile.

We’re so sorry to hear you’re having issues with your order! Please email us at [email protected], or call our US-based team at 800-670-1839. We’re ready to help weekdays from 6am-5pm PST, and weekends from 6am-4pm PST.

To return an item, simply fill out our online return form to begin a return request.

You can also call our US-based customer care team at 800-670-1839 or email us at [email protected].

We’re ready to assist you on weekdays from 6am-5pm PST, and weekends from 6am-4pm PST.

We work hard to formulate the most advanced canine and feline formulas on the market — which is why every purchase is backed by our “Your Pet Is Happier Or It’s Free” Guarantee!

If you don’t see noticeable improvements in your pet’s health and happiness, our 90-Day Guarantee means you can send back the unused portion — and we’ll refund 100% of your purchase price.

This applies to any products purchased directly through our website, and goes into effect the day your shipment leaves our fulfillment center.

To return a product, simply fill out our online return form or contact our US-based customer service team via email at [email protected] or by calling 800-670-1839.

We’re ready to assist you on weekdays from 6am-5pm PST, and weekends from 6am-4pm PST.

However, if you return a product, please keep in mind that you will be responsible for any shipping charges associated with your return. Additionally, you will need to provide our customer service team with a tracking number once you have shipped your order.

Oh no! While these cases are rare, our US-based customer service team is ready to assist you. Please email us at [email protected], or call our US-based customer service team at 800-670-1839. We’re ready to help weekdays from 6am-5pm PST, and weekends from 6am-4pm PST.

You can also begin a return request by filling out our online return form.

Absolutely. We take every aspect of your pet’s nutrition seriously from their healthy food to their delicious treats!

So if you don’t see a noticeable improvement in your pet’s health and happiness, you can send back the unused portion any time within 90 days and we’ll return your purchase price.

Simply fill out our online return form or contact our US-based customer service team via email at [email protected] or by calling 800-670-1839.

We’re ready to assist you on weekdays from 6am-5pm PST, and weekends from 6am-4pm PST.

It typically takes 3-5 business days to process your refund, from the time we receive your return.

We recommend you retrieve your return’s tracking number to ensure there are no refund delivery delays associated with lost shipments.

If your refund is delayed, please feel free to reach out to our support team at [email protected] or call our US-based customer service team at 800-670-1839.

We’re available to help weekdays from 6am-5pm PST, and weekends from 6am-4pm PST.

Dr. Marty is known as the veterinarian that helps dogs nobody else can. He’s the bestselling author of The Nature of Animal Healing and The Spirit of Animal Healing and has appeared on national television programs including The Oprah Winfrey Show, The Martha Stewart Show, and Good Morning America. He also stars in the critically-acclaimed documentary, The Dog Doc.

Called the “Miracle Worker” by Forbes Magazine, Dr. Marty has combined holistic, conventional, and nutritional therapies to improve the health and longevity for thousands of dogs and cats.

Early in Dr. Marty’s career, he discovered the preservatives, artificial additives, and heavy grains in many commercial pet foods can speed up signs of aging — and even contribute to larger health issues.

So he switched his clients to real cuts of meat, veggies, and fruit to mimic their ancestral diet. And after a few weeks, he found their overall well-being noticeably improved. Even senior dogs and cats seemed more youthful!

Inspired by these success stories, Dr. Marty has created freeze-dried raw food, treats, and wellness supplements to help your pet live a healthy, happy, full life.

At Dr. Marty Pets, we’re on a mission to help your pets live their healthiest, happiest, fullest life possible. 

And we believe the key to your pet’s health and wellbeing is nutrition.

That’s why we work with veterinarian and best-selling author Dr. Marty Goldstein to create freeze-dried raw food, supplements, and treats to help your pet thrive by your side.

After all, your dogs and cats aren’t just pets. They’re a treasured part of your family.

So we want to empower you to give them the incredible life your furry friend deserves.

We’re not just committed to helping your pet — we’re committed to helping working dogs who bring so much joy and independence to people in our community.

That’s why we’re especially proud of our sponsorship with Freedom Service Dogs of America.

This incredible organization custom-trains dogs to become life-changing assistance dogs for people in need, including children and veterans.

Every Dr. Marty Pets purchase makes our sponsorship with Freedom Service Dogs of America possible. By being a part of the Dr. Marty Pets community, you are helping Freedom Service Dogs of America train dogs, find perfect pairs, and provide a lifetime of support to service dog and handler teams.

Thank you for joining us in making a difference. After all, there is nothing like the bond between a canine companion and their person.